DT Videolabs Current News
macOS Mojave Compatibility
Here is what you need to know about PlaybackPro and macOS 10.14 Mojave.
1) Our testing with Mojave has been very positive and all our apps seem to be working well. We've identified a couple of small interface layout issues but those do not affect playback.
2) Mojave does support 32 bit applications. Our current applications are 32 bit so, you will see a one time warning from Apple the first time you launch. Our 64bit development continues and we will offer free 64bit versions soon.
3) As a rule, we don't recommend upgrading primary systems to a new macOS version until Apple releases at least the first dot release. Downloading to a test system or partition is always good practice as it gives you time to see how all your applications will perform on the new macOS.
4) IA serial code license owners should release their licenses prior to macOS version changes and then reactivate when the new macOS version is in place. Steps to release are always available from the Activation Support page.
New Customer History Page
We are pleased to introduce new online access to your purchase history. After a simple account email verification, all your past and future order information will be available for review or export. If you own Internet Activated (IA) licenses you can now pull the current status for a single license or for all your licenses. Try it out today.
Your Privacy and GDPR Compliance
Translatable User Guides Now Available
User Guides are now translatable to any language. To view a translated version visit our User Guides web page, click on an “Online Version” of the User Guide you want and select your language of choice from drop-down menu. The translation is performed by Google Translate and we apologize in advance for any errors.
USB Travel Tin
Announcing a perfect companion for your USB Enabler key, the DT Videolabs Travel Tin! Inspired by the proven, road worthy and yet compact size of the famous Altoids® container, we created a protective tin to house a USB key and a lanyard or multiple USB keys. Finding your USB key in a road case or a your travel bag will be easier than ever.
As part of a broader company effort to reduce the amount of paper we send out and reduce your shipping costs, the new tins will mark the end of shipping printed manuals. Smaller shipping boxes equal lower shipping costs for you. The travel tins are now included with every USB Enabler key purchase or you can buy them separately in our web store for your existing USB keys.
Low Cost Shipping Options
If you are outside the United States and don’t need the speed offered by Fedex, we now offer less expensive shipping options available during checkout. The trade-off for the lower cost is the transit time. The new options can take from 6-14 business days. If you don’t see additional options for your country please contact us using the link below.
Chat Support in any Language
Multilingual Chat now available on our website! Customer support has always been a priority and new live translation technology allows us to chat with you in the language of your choice. Current available chat times are 8am-6pm Monday-Friday US Central time but, as always, we monitor email and voicemail messages closely at all times.
Small Changes to Controllers
Our proven PlaybackPro and PlaybackPro Plus USB controllers now have a lower profile and the 10 button controller has grown to 12 buttons with the addition of a Pause and a Save button.
macOS Sierra and High Sierra Compatible Versions
We are pleased to announce the official release of PlaybackPro Plus version 3.7.2 and PlaybackPro 2.4.0. The new versions are compatible with macOS Sierra (10.12.6) and High Sierra (10.13.3) To learn more and to download click on the link below.
PreFlight Checklists are now Available
Pilots check their aircraft before each flight to ensure a smooth journey. We think that's smart so we created a PreFlight system checklist for you to use before a show. You can find them on the link below and there is also a PDF version you can print to send to the show site. Bon voyage!