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DT Videolabs Current News

macOS Catalina 10.15
Please use caution when moving to macOS Catalina 10.15

We will be offering 64bit compatible beta versions for testing on your systems soon after macOS Catalina 10.15 is released. Final 64bit compatible versions will be free when they are released.

While we are working on program updates it is important to be clear regarding the end of Apple support for 32bit applications starting with the release of macOS Catalina 10.15. We have confirmed the current release versions of our applications do not run on Catalina but they will continue to function on prior versions of macOS. We urge you to use caution when moving to Catalina as other applications on your systems may also be incompatible. For now, we recommend turning off automatic updates on macOS (App store > Preferences > uncheck automatic updates) so you can update at a time of your choosing.

12/3/19 UPDATE:
We are making progress with PlaybackPro Plus X and the other applications. In-house testing of a PlaybackPro Plus X advanced Alpha version took place last week. The new 64bit code base and playback frameworks are adding significant playback performance improvements, faster clip/playlist load times and general clip selection efficiencies in the playlist. The new version also adds h.265/HEVC codec compatibility and better support of .mp4 container files. There is still some work to be done but we are hopeful a PlaybackPro Plus X beta will be available soon. Please continue to check the Current News posts or join our beta list to receive updates and notifications.

To join our beta list for all applications click HERE

New Customer History Page
We are pleased to introduce new online access to your purchase history. After a simple account email verification, all your past and future order information will be available for review or export. If you own Internet Activated (IA) licenses you can now pull the current status for a single license or for all your licenses. Try it out today.


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Your Privacy and GDPR Compliance
We have updated our Privacy Policy to stay on pace with new data protection rules based on the European Union General Data Protection Regulation (GDPR). The new policy explains your rights and our use of the the data you share with us.

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Translatable User Guides Now Available
User Guides are now translatable to any language. To view a translated version visit our User Guides web page, click on an “Online Version” of the User Guide you want and select your language of choice from drop-down menu. The translation is performed by Google Translate and we apologize in advance for any errors.


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macOS Mojave Compatibility
All DT Videolabs applications are compatible with macOS 10.14 Mojave.

Our applications are currently 32 bit and supported by Mojave. However, a one time warning message from Apple may appear the first time an application is launched but they will run fine. Our 64 bit development continues and we will offer free 64 bit versions in 2019.

Before any macOS upgrade it is a good idea to install a new macOS on a test system or partition to see how applications will perform on the new macOS.

IA serial code license owners should release their licenses prior to macOS version changes and then reactivate when the new macOS version is in place. Steps to release are always available from the Activation Support page.

USB Travel Tin
Announcing a perfect companion for your USB Enabler key, the DT Videolabs Travel Tin! Inspired by the proven, road worthy and yet compact size of the famous Altoids® container, we created a protective tin to house a USB key and a lanyard or multiple USB keys. Finding your USB key in a road case or a your travel bag will be easier than ever.

As part of a broader company effort to reduce the amount of paper we send out and reduce your shipping costs, the new tins will mark the end of shipping printed manuals. Smaller shipping boxes equal lower shipping costs for you. The travel tins are now included with every USB Enabler key purchase or you can buy them separately in our web store for your existing USB keys.

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Low Cost Shipping Options
If you are outside the United States and don’t need the speed offered by Fedex, we now offer less expensive shipping options available during checkout. The trade-off for the lower cost is the transit time. The new options can take from 6-14 business days. If you don’t see additional options for your country please contact us using the link below.

Contact Us

Chat Support in any Language
Multilingual Chat now available on our website! Customer support has always been a priority and new live translation technology allows us to chat with you in the language of your choice. Current available chat times are 8am-6pm Monday-Friday US Central time but, as always, we monitor email and voicemail messages closely at all times.

Small Changes to Controllers
Our proven PlaybackPro and PlaybackPro Plus USB controllers now have a lower profile and the 10 button controller has grown to 12 buttons with the addition of a Pause and a Save button.

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macOS Sierra and High Sierra Compatible Versions
We are pleased to announce the official release of PlaybackPro Plus version 3.7.2 and PlaybackPro 2.4.0. The new versions are compatible with macOS Sierra (10.12.6) and High Sierra (10.13.3) To learn more and to download click on the link below.

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PreFlight Checklists are now Available
Pilots check their aircraft before each flight to ensure a smooth journey. We think that's smart so we created a PreFlight system checklist for you to use before a show. You can find them on the link below and there is also a PDF version you can print to send to the show site. Bon voyage!

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