New program updates and High Sierra news - click here

preflight

Just as a pilot has a pre-flight checklist to ensure the plane is ready to fly we have created a general checklist for you to use prior to running PlaybackPro in a show.

Some settings are specific to the version of macOS you are using so please click the appropriate tab below.

Download

Download Preflight for Yosemite

Under macOS Yosemite (10.10), do not use USB audio devices. USB audio devices can cause applications to become unstable and freeze.  This issue has been fully resolved with macOS El Capitan (10.11)  and Sierra (10.12).

All of the settings below are found under System Preferences and should be changed prior to launching PlaybackPro or PlaybackPro Plus.
System Preferences

1) Unmirror the displays. PlaybackPro works with an extended desktop mode so mirroring displays should be unchecked in the Displays preferences.
Mirror Displays

2) Uncheck Displays have separate spaces.
Mission Control

3) Turn off screen saver.
Screen Saver

4) Adjust Energy Saver sleep settings. You may not have all of these options depending on your system. If your system has a battery it is best to adjust the settings on both the Battery and Power Adapter tabs.
Energy Saver

5) Uncheck Automatic Graphics Switching. If your system has two graphics chipsets a setting in Energy Saver will appear at the top. Uncheck it so the more powerful graphics processor will always be used.
Fast Graphics Switching

6) Turn off system audio sounds. This is also a good time to click on the Output tab and select the audio output if you are using an external audio device.
Audio
Audio

7) Disconnect from the internet. Connections to the internet can generate unwanted background connections that could impact system performance during playback.
WiFi

8) Turn off Bluetooth. We don’t recommend the use of Bluetooth devices in show environments.
Bluetooth

9) Turn off automatic updates. In the event you forget to disconnect the internet is it also a good idea to disable automatic application updates. There are also some applications, like Flip4Mac, that have separate settings so be sure to turn those off as well.
Automatic Updates
Flip4Mac

10) Turn off TimeMachine. LIke automatic updates, if TimeMachine is on it can make unwanted system calls in the background that can impact performance.
Time Machine

11) Disable Spotlight indexing for external drives. Spotlight is a great technology that helps macOS locate files faster on a drive, however, it takes time and it can slow down a system. If you don’t have time for Spotlight to index an external drive you can add it to the Privacy tab to prevent it from being indexed.
Spotlight

12) Disable FileVault. FileVault encrypts all the contents of a MacOS disk. It requires significant overhead and it should be disabled. If your system has it enabled, you need to check with the system admin before changing this setting.
Spotlight

13) Stop unnecessary apps from loading on startup. The Login Items list is populated with apps that load during macOS startup and may not be needed when playing back content. A clean install of macOS will have an empty Login Items list. To stop an app from loading at start up, select it in the list and click on the minus (-) button. We recommend you understand the function of any application prior to removing it from the list.
Login Items

Download

Download Preflight for El Capitan

All of the settings below are found under System Preferences and should be changed prior to launching PlaybackPro or PlaybackPro Plus.
System Preferences

1) Unmirror the displays. PlaybackPro works with an extended desktop mode so mirroring displays should be unchecked in the Displays preferences.
Mirror Displays

2) Uncheck Displays have separate spaces.
Mission Control

3) Turn off screen saver.
Screen Saver

4) Adjust Energy Saver sleep settings. You may not have all of these options depending on your system. If your system has a battery it is best to adjust the settings on both the Battery and Power Adapter tabs.
Energy Saver

5) Uncheck Automatic Graphics Switching. If your system has two graphics chipsets a setting in Energy Saver will appear at the top. Uncheck it so the more powerful graphics processor will always be used.
Fast Graphics Switching

6) Turn off system audio sounds. This is also a good time to click on the Output tab and select the audio output if you are using an external audio device.
Audio
Audio

7) Disconnect from the internet. Connections to the internet can generate unwanted background connections that could impact system performance during playback.
WiFi

8) Turn off Bluetooth. We don’t recommend the use of Bluetooth devices in show environments.
Bluetooth

9) Turn off automatic updates. In the event you forget to disconnect the internet is it also a good idea to disable automatic application updates. There are also some applications, like Flip4Mac, that have separate settings so be sure to turn those off as well.
Automatic Updates
Flip4Mac

10) Turn off TimeMachine. LIke automatic updates, if TimeMachine is on it can make unwanted system calls in the background that can impact performance.
Time Machine

11) Disable Spotlight indexing for external drives. Spotlight is a great technology that helps macOS locate files faster on a drive, however, it takes time and it can slow down a system. If you don’t have time for Spotlight to index an external drive you can add it to the Privacy tab to prevent it from being indexed.
Spotlight

12) Disable FileVault. FileVault encrypts all the contents of a MacOS disk. It requires significant overhead and it should be disabled. If your system has it enabled, you need to check with the system admin before changing this setting.
Spotlight

13) Stop unnecessary apps from loading on startup. The Login Items list is populated with apps that load during macOS startup and may not be needed when playing back content. A clean install of macOS will have an empty Login Items list. To stop an app from loading at start up, select it in the list and click on the minus (-) button. We recommend you understand the function of any application prior to removing it from the list.
Login Items

Download

Download Preflight for Sierra

All of the settings below are found under System Preferences and should be changed prior to launching PlaybackPro or PlaybackPro Plus.
System Preferences

1) Unmirror the displays. PlaybackPro works with an extended desktop mode so mirroring displays should be unchecked in the Displays preferences.
Mirror Displays

2) Uncheck Displays have separate spaces.
Mission Control

3) Turn off screen saver.
Screen Saver

4) Adjust Energy Saver sleep settings. You may not have all of these options depending on your system. If your system has a battery it is best to adjust the settings on both the Battery and Power Adapter tabs.
Energy Saver

5) Uncheck Automatic Graphics Switching. If your system has two graphics chipsets a setting in Energy Saver will appear at the top. Uncheck it so the more powerful graphics processor will always be used.
Fast Graphics Switching

6) Turn off system audio sounds. This is also a good time to click on the Output tab and select the audio output if you are using an external audio device.
Audio
Audio

7) Disconnect from the internet. Connections to the internet can generate unwanted background connections that could impact system performance during playback.
WiFi

8) Turn off Bluetooth. We don’t recommend the use of Bluetooth devices in show environments.
Bluetooth

9) Turn off automatic updates. In the event you forget to disconnect the internet is it also a good idea to disable automatic application updates. There are also some applications, like Flip4Mac, that have separate settings so be sure to turn those off as well.
Automatic Updates
Flip4Mac

10) Turn off TimeMachine. LIke automatic updates, if TimeMachine is on it can make unwanted system calls in the background that can impact performance.
Time Machine

11) Disable Spotlight indexing for external drives. Spotlight is a great technology that helps macOS locate files faster on a drive, however, it takes time and it can slow down a system. If you don’t have time for Spotlight to index an external drive you can add it to the Privacy tab to prevent it from being indexed.
Spotlight

12) Disable FileVault. FileVault encrypts all the contents of a MacOS disk. It requires significant overhead and it should be disabled. If your system has it enabled, you need to check with the system admin before changing this setting.
Spotlight

13) Disable Desktop and Documents iCloud syncing. In MacOS Sierra, Apple introduced a feature which automatically syncs your Desktop and Documents folders onto iCloud. This can require a lot of background processing if you place large video files into either of these folders.
Spotlight

14) Stop unnecessary apps from loading on startup. The Login Items list is populated with apps that load during macOS startup and may not be needed when playing back content. A clean install of macOS will have an empty Login Items list. To stop an app from loading at start up, select it in the list and click on the minus (-) button. We recommend you understand the function of any application prior to removing it from the list.
Login Items

Download

Download Helpful Tips

This document can be downloaded and added to startup items so systems automatically display it for your onsite teams.

Using the Fullscreen button in the PlaybackPro interface can cause unexpected application issues including program shut down. We recommend starting in fullscreen or non-fullscreen and staying in that mode during use. If you need to change the mode use the green fullscreen button provided by macOS.

NOTE: This has been fixed in PlaybackPro 2.4.0 and PlaybackPro Plus 3.7.1 – Read more HERE.

Full Screen Button

 

If your system is having a difficult time playing content, lowering the resolution of the PlaybackPro Interface screen will free up graphics processing power and may resolve the problem. There isn’t an option to change this on Retina screens.

Screen Resolution

If a file does not play well in PlaybackPro we recommend that you use Quicktime player to re-encode the file and place it in an .mov container file.

Full Screen Button

SSD performance can diminish over time so if playback begins lagging an external RAID 0 with two or more SSD or 7200 RPM drives connected via USB-C 3.1, USB3 or Thunderbolt 2 or 3 can work well.

We recommend macOS Sierra over El Capitan. Click HERE to learn more and to download compatible versions.