PlaybackPro and PlaybackPro Plus Updates Available
New versions of PlaybackPro and PlaybackPro Plus are now available to download. Some PlaybackPro Plus users have seen problems with PlaybackPro Plus in El Capitan and Sierra and recent developments have allowed us to solve the biggest problem of clip stuttering when using ProRes 422 files. In addition, the new releases have greatly improved functionality for IA licenses, improved stability when toggling Fullscreen, faster file loading and more.
Internet Activated (IA) Versions
For IA license customers - Important steps before upgrading to a new version of macOS
1) Connect system to the internet.
2) Launch the application.
3) Go the main application menu (to the left of the File Menu), select “Manage Activations.”
4) Write down the serial number. A DT Videolabs serial number will always be 4 sets of 8 digits with dashes in-between.
5) Click on “Release License”. The system will report when the license has been successfully released.
We welcome any FEEDBACK so we may address issues and improve our products. When writing about an issue, please be as detailed as possible about the problem and if you can recreate an issue, provide the steps. Submitting short videos can be helpful as well. If your email will not allow you to attach a video please use our Upload Service to send them.